AI agents for your practice
Assistants on your website, your text line and your phone that answer patients at any hour, take booking requests and hand off to your staff.
In plain words
AI agents are software assistants that answer patients on your website chat, your text line and your phone when your staff cannot, including at lunch and after hours. They answer common questions using only the information you approve, take booking requests and pass the conversation to your team when a person is needed. A practice needs this because a patient who gets no answer often calls the next practice on the list.
What you get
Swipe through the pieces we deliver.
Website chat assistant
A chat window on your site that answers questions about services, hours and locations, and collects booking requests for your front desk.
Missed-call text-back
When a call goes unanswered, the caller receives a text from your practice within seconds, so the conversation continues instead of ending.
After-hours voice agent
A phone assistant that picks up when the office is closed, speaks English and Spanish, and records what each caller needs.
Text reminders and follow-ups
Automatic text messages that remind patients of upcoming appointments and check in afterward, which saves your staff from making those calls by hand.
Staff hand-off with context
Whenever a person is needed, your team receives the full conversation, so nobody has to ask the patient to repeat themselves.
Tools for your team
Call summaries for your manager, draft replies to reviews and messages for your approval, and a private assistant that answers new staff questions.
How it works
From the first conversation to ongoing results.
Learn your practice
We meet with you to understand how patients reach you today and where calls and messages go unanswered. You provide your services, hours, locations, policies and the questions your front desk hears most.
Write approved answers
AI drafts the answers and our team edits them, then you and your physicians review and approve every one before it is used. Clinical questions are marked to go straight to your staff, because the agents never give medical advice or diagnose.
Connect and test
We connect the agents to your website, phone line and text number, working with your compliance contact so the setup is done with HIPAA requirements in mind. Your staff tries real scenarios and tells us what to correct before patients see anything.
Review and refine
After launch, we send reports on what patients ask most and where the agents had to pass a conversation to a person. You tell us what has changed in the practice, and we update the answers.
The tools involved, explained
What each one is, and how we use it for your practice.
AI language models
These are the programs that understand a question written or spoken in everyday language and compose a reply. We restrict them to your approved information, so they answer from your policies and not from the open internet.
Voice AI phone system
This is technology that turns a caller's speech into text, finds the right answer and speaks it back in a natural voice. We set it to pick up after hours and to send any urgent or clinical call to the path you choose.
Business text messaging
This is a text line tied to your practice number, which lets software send and receive messages on your behalf. We use it for missed-call replies, reminders and follow-ups, with patient consent and opt-out handled properly.
Scheduling and phone integrations
These are the connections between the agents and the systems you already use, such as your phone service and appointment calendar. We use them so booking requests and call notes arrive where your staff already works.
The details
A large share of calls to a practice arrive when nobody can pick up: at lunch, after hours, or while the front desk is with a patient. Every one of those is a patient who may call the next practice on the list.
We set up AI agents trained on your services, hours, locations and policies, so patients get an answer right away.
What we set up
- Website chat that answers questions about your services and takes booking requests
- Text-back for missed calls, so a caller hears from you in seconds
- Voice agent that answers the phone after hours, in English and Spanish
- Reminders and follow-ups by text
- Hand-off to your staff, with the conversation attached, whenever a person is needed
- Answers limited to what you approve, and reports on what patients ask most
Agents for your team, too
- Call summaries, so your manager knows what every caller wanted
- Draft replies to reviews, emails and social messages for your approval
- A private assistant trained on your own policies and price list for new staff
The agents do not give medical advice or diagnose. Clinical questions go to your team, and the setup is done with HIPAA requirements in mind.
Words you will hear
- Knowledge base
- The collection of approved facts about your practice, such as services, prices and policies, that an agent is allowed to draw its answers from.
- Escalation
- The moment an agent stops and transfers a conversation to a human staff member because the question is clinical, sensitive or outside its approved answers.
- Conversation transcript
- A written record of everything said between a patient and an agent, which your staff can read before they respond.
This is a good fit if
- Your front desk regularly misses calls while helping the patients standing in front of them
- You receive inquiries on evenings and weekends and nobody is available to respond until the next business day
- You serve Spanish-speaking patients and do not always have a bilingual staff member available to answer
Questions we hear
What happens when a patient asks the agent a medical question?
The agents do not give medical advice or diagnose. Clinical questions go to your team, and whenever a person is needed the agent hands off to your staff with the conversation attached, so nobody has to ask the patient to repeat themselves.
What do you need from us to set the agents up?
We train the agents on your services, hours, locations and policies, so we need that information in its current form. You also review and approve the answers, because the agents are limited to what you sign off on.
How long does setup take and what does it cost?
Both depend on your practice: how many locations you have, which channels you want (website chat, text, phone) and how much material the agents need to learn. We start with a free analysis and then give you a plan and a quote.
How do you handle patient privacy and control over what the agent says?
We do the setup with HIPAA requirements in mind, and the agents only give answers you have approved. You also get reports on what patients ask most, which makes it easier to spot gaps and adjust the approved answers over time.
Ready to get started?
Tell us about your practice. We reply within 24 business hours with packages and pricing.